FAQ

PRODUCT 

ARE UGLY BEAUTY PRODUCTS 100% NATURAL? 

Yes, all of our skincare is 100% naturally derived and free from synthetic chemicals, mineral oil and artificial fragrances.

ARE UGLY BEAUTY PRODUCTS 100% BIODEGRADEABLE? 

Yes, our skincare is 100% biodegradable meaning that it naturally decomposes and does not lead to the accumulation of harmful chemicals in the environment.

IS YOUR PACKAGING RECYCLABLE? 

Yes, we use aluminium tins which are 100% recyclable. Our cartons are also 100% recyclable.

  • We are 100% plastic free.
  • We avoid the use of non-recyclable materials.
  • We source our carton and card from sustainable FSC certified sources.

WHERE CAN I BUY UGLY BEAUTY?

To shop UGLY BEAUTY click here.

If you are a stockist and interested in selling UGLY BEAUTY, click here.

IS UGLY BEAUTY CRUELTY FREE? 

Yes, all of our products are 100% cruelty free. We strongly believe that animal testing is unethical and unacceptable. We believe in the highest levels of product safety and all our formulations are tested on humans, not animals.

  • We do not test on animals in any form or use third parties to test on animals on our behalf.
  • We do not sell our products in any country which requires animal testing.
  • We do not source ingredients that are tested on animals.
  • Our products do not contain any animal derivatives that are not suitable for vegetarians.

DO UGLY BEAUTY PRODUCTS CONTAIN PFAS?

All of our products are 100% free from PFAS or any other type of ‘forever chemical’.

PFAS are commonly found in products which offer waterproof, water-resistance, long wear and non-stick features in many household goods; from frying pans and textiles to skincare and cosmetics.

PFAS are linked to altered immune and thyroid function, liver disease, lipid and insulin dysregulation, kidney disease, adverse reproductive and developmental outcomes, and cancer.

For more information on PFAS watch the 2018 Storyville documentary The Devil We Know or the high acclaimed 2019 film, Dark Waters.

DO UGLY BEAUTY PRODUCTS CONTAIN PALM OIL?

No, all of our products are palm oil free.

Whilst it is possible to buy "sustainable" palm oil, due to the high levels of corruption in the palm oil trade we do not believe that truly sustainable palm oil exists. For this reason we avoid the use of palm oil.

To learn more about palm oil and deforestation, check out the Greenpeace article on sustainable palm oil.

ORDERS

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you'll receive an email with tracking information so make sure to check your inbox and spam folder. You can also track your order by logging into your account on UGLYHQ.com.

SHIPPING & DELIVERY

HOW MUCH DOES YOUR SHIPPING COST?

DO YOU SHIP INTERNATIONALLY?

HOW LONG WILL IT TAKE TO GET MY ORDER?

Once shipped, items are usually delivered within 3-5 working days.

LOST IDENTITY OFFICE

WHAT IS THE LOST IDENTITY OFFICE? 

By entering your email into the Lost Identity Office you are subscribing to our UGLY newsletter. It's free to join and you'll get:

  • A free UGLY T-Shirt when you spend over £50.
  • Exclusive access to hideous offers & promotions.
  • Exclusive Lost Identity Office merch
  • Early access to new merch prior to general release

To find out more about The Lost Identity Office click here.